Dealing With Difficult Behaviours - Perth

Dealing With Difficult Behaviours (1 Day) - Perth (095767)

Course Overview

They're in every Australian workplace, people whose actions are toxic, destructive and stressful for those around them. Be it the colleague who endlessly questions decisions, the team member who steals your work as their own, or the nimby who appears to live for office politics, problematic behaviour is something we all come up against.

This pragmatic, skill based course is for professionals interested in easing the pain of difficult workplace relationships, moving beyond just "getting along" to get results. Here you are not asked to be a workplace counsellor, simply armed with practical tools and techniques to protect your own mental health and equally to effectively manage working relationships.

Through the use of realistic workplace examples that are familiar to Australian workers, learners will gain practical strategies that they can use to recognise, make sense of and challenge difficult behaviours. Theory is kept to a minimum and the course has its emphasis on practical application and you will take away usable skills that you will be able to use from that day on throughout your career.

Learning Outcomes

At the end of this course, attendants will be able to:

Analyse and Assess:

Understand the root causes of challenging workplace behaviors

Differentiate between personality conflict and a colleague really having an issue

Notice warnings signs early before matters get out of hand

Consider when it is appropriate to refer to a professional versus apply self care techniques

Communicate Effectively:

Use de-escalation methods during workplace confrontations

Have hard conversations with professional, structured methods

How to establish boundaries and not create new wars while we do

Demonstrate active listening techniques to appreciate multiple views

Implement Professional Strategies:

Create tailored action plans for the challenging people in your life

Implement appropriate documentation procedures for behavioural cases

Utilise conflict resolution methods suitable to the conflict

Keep relationships professional while protecting your personal well being

Navigate Organisational Systems:

Know when and how to elevate concerns through the right channels

Works well HR and management in addressing behavioural issues

Introduce team based approaches to common behavioural issues

Contribute to a positive workplace environment and work well under pressure with challenging personalities

What You Will Learn

Module 1: Understanding Difficult Behaviour

Root causes: stress, personality conflicts, systemic problems and personal struggles

When difficult behaviour crosses the line into performance issues

The influence of workplace culture on promoting or preventing negative behaviours

Understanding your triggers and reaction patterns

Module 2: Communication That Works

The three step CALM approach to cooling down emotional conversations

Boundary setting language that's professional but firm

How to give constructive criticism on behaviour that's not a personal attack

Being in charge of your emotional reactions during difficult interactions

Module 3: Practical Intervention Techniques

Conversational templates for each common situation

When to address behaviour directly versus getting support

Creating accountability without creating enemies

Adapting to unique personalities and communication styles

Module 4 Record Keeping and Legal Issues

What to document and how to document it right

Creating a paper trail that will protect you and your Business

Your rights and obligations under Australian workplace law

Templates, and Instruments for standardised data collection

Module 5: Personal care and professional survival

Preservation from negative people and their impact on your performance and health

High conflict stress management tools

Creating work support systems

Knowing when to access assistance or alternative assistance

Module 6: Escalation and Follow Through

Presenting your concerns to management in an efficient manner

Collaborating with HR when it comes to behavioural problems

Supporting other colleagues who may also be suffering

Track progress and adapt as necessary

Course Format and Activities

This interactive workshop mixes short instructional episodes with substantial hands on experience. They will explore real life examples, practice tough conversations through role plays, and walk away with tailored action plans of how to address the challenges they are currently facing at work.

Breakout groups provide the opportunity for peer learning and support, and individual reflection activities enable course members to reflect on their own personal strengths and areas requiring development in dealing with difficult behaviour.

Concluding Remarks

Negative workplace behaviors are a fact of professional life, however, they don't need to carry the day when it comes to your career satisfaction or personal sanity. The course first gives you a complete game plan for dealing with difficult people as professionally as possible and also covers ways of protecting your mental health from unnecessary stress so you can focus on your work.

You'll walk away with on the spot tools to use, crisp documentation templates, and the confidence to deal with sticky situations as they come up. These skills are invaluable throughout your career in any industry or role.

Perhaps more than anything, you'll also realise that you're more empowered in those situations than you might have believed. You can't change other people's behaviour, but you can certainly change your response to it, and that's the key to creating a more positive, productive experience at work for you and everyone else involved.