Dealing With Difficult Behaviours - Perth

Dealing With Difficult Behaviours - Perth

You know that person at work who makes everyone's day harder? The one who argues with every decision, takes credit for others' work, or creates drama wherever they go? We've all been there, and honestly, most of us weren't taught how to handle these situations professionally without losing our minds.

Here's the thing - difficult behaviours don't just magically disappear when you ignore them. They actually tend to get worse, affecting team morale, productivity, and sometimes driving good people to quit. But here's what I've learned after years of dealing with challenging personalities: most difficult behaviour isn't actually about you, and there are proven strategies that work.

This isn't about becoming a workplace therapist or trying to fix people - that's not your job. It's about developing practical skills to manage these interactions professionally while protecting your own wellbeing. You'll learn how to set clear boundaries without being confrontational, de-escalate tense situations before they explode, and document everything properly so you're covered if things escalate.

We'll work through real scenarios you're likely facing right now. Like dealing with the colleague who constantly interrupts in meetings, managing someone who refuses to follow processes, or handling a team member who spreads negativity. You'll practice having those tough conversations using techniques that actually work, not corporate-speak that makes things worse.

The practical side covers everything from recognising early warning signs to knowing when it's time to involve HR or management. You'll get templates for documenting incidents, scripts for difficult conversations, and strategies for maintaining your own mental health when dealing with challenging people day after day. We'll also cover how different personality types can clash and create what looks like difficult behaviour when it's really just miscommunication.

What You'll Learn:
- How to identify the root causes behind difficult behaviours instead of just reacting to them
- Specific conversation techniques that de-escalate conflict without backing down
- Ways to set and maintain professional boundaries that actually stick
- Documentation strategies that protect you legally while building a clear case
- Self-care techniques to prevent difficult people from affecting your own performance
- When and how to escalate issues appropriately through proper channels

The Bottom Line

Look, difficult people exist in every workplace, and they're not going anywhere. But you don't have to let them control your day or derail your career. These aren't feel-good techniques that only work in theory - they're practical tools you can use immediately. Most participants tell me they wish they'd learned this stuff years ago because it would've saved them so much stress and frustration. You'll leave with a toolkit that helps you handle challenging situations professionally while keeping your sanity intact. Plus, these skills work just as well with difficult customers, family members, and anyone else who tests your patience. It's an investment in your professional development that pays dividends every single day.